Ollie & James Gift Card
Buy now, pay later options available at checkout.
Gift cards make great gifts for the pet-parents in your life. Whether you're celebrating a new pup joining your family or a furry pals birthday, these e-gift cards let the recipient choose their perfect gift.
How is works?
Choose the value of the e-gift card from as little as $25. We'll email you a link to your e-gift card which will contain a unique code.
When it’s time to shop
Use your unique code to redeem your gift in the Payment section of our checkout. A gift card holds a balance, which can be spent over one or more orders.
Where do I find the code?
Check your email for your gift card code.
Sizing
Collar Sizing
(Neck diameter / collar width)
Extra Small: 21-29cm / 2.5cm
Small: 29-36cm / 3cm
Medium: 36-45cm / 3.5cm
Large: 45-59cm / 4cm
Measure your dogs neck where the collar will naturally sit. Measure with a tape allowing two fingers to fit snugly between the tape and your dog's neck.
If you don't have a measuring tape you can use a piece of string, then measure the length with a ruler. If you are unsure of size or are in between sizes, we recommend sizing down.
If you need help choosing your dogs collar size please get in touch
Lead Sizing
(Length / width)
Our leads are available in two lengths:
100cm / 2cm
130cm / 2cm
ID Charm Sizing
Our ID charms is 3cm diameter.
Shipping & Returns
Shipping
All orders use express shipping and are tracked.
Free shipping on orders $100 and over.
New Zealand
Orders $100 or over: Free
Orders under $100: $5 flat rate
Delivery: Overnight
Courier: New Zealand Post
Australia
Orders $100 or over: Free
Orders under $100: $12 flat rate
Delivery: 1-3 days
Courier: DHL
International
Orders $100 or over: Free
Orders under $100: $12 flat rate
Delivery: 1-3 days
Courier: DHL
All prices stated below are in New Zealand Dollar (NZD$).
Orders include track and trace and are dispatched from Christchurch, New Zealand.
Returns & Exchanges
We hope you love all your items from OLLIE & JAMES, but we have a returns policy in place if you are not 100% happy with your purchase.
We provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions.
We offer free returns within New Zealand.
Conditions for returns:
1. Items must be returned within 10 days of receiving your order; and
2. All original tags must remain attached; and
3. Item(s) must be unworn/unused, and returned in original condition.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment. Please get in touch if you have questions regarding sizing.