OLLIE & JAMES Gift Card
Gift cards make great gifts for the pet-parents in your life. Whether you're celebrating a new pup joining your family or a furry pals birthday, these e-gift cards let the recipient choose their perfect gift.
How is works?
Choose the value of the e-gift card from as little as $25. We'll email you a link to your e-gift card which will contain a unique code.
When it’s time to shop
Use your unique code to redeem your gift in the Payment section of our checkout. A gift card holds a balance, which can be spent over one or more orders.
Where do I find the code?
Check your email for your gift card code.
Sizing
Lead Sizing
Our leads are 130cm long and 2cm wide.
Collar Sizing
(Neck diameter / collar width)
Extra Small: 21-29cm / 2.5cm
Small: 29-36cm / 3cm
Medium: 36-45cm / 3.5cm
Large: 45-59cm / 4cm
Measure your dogs neck where the collar will naturally sit. Measure with a tape allowing two fingers to fit snugly between the tape and your dog's neck.
If you don't have a measuring tape you can use a piece of string, then measure the length with a ruler. If you are unsure of size or are in between sizes, we recommend sizing down.
If you need help choosing your dogs collar size please get in touch
Harness Sizing
(Neck diameter / chest diameter)
Extra small: 24-36cm / 40-52cm
Small: 34-46cm / 50-62cm
Medium-large: 44-56cm / 60-72cm
The harness should sit lower on the neck, just above the dogs shoulder bones.
Shipping & Returns
Shipping
Free shipping on orders $100 and over.
All orders use express shipping.
Christmas Deliveries
Christmas is fast approaching, and ordering before the cut-off dates gives you the best chance to get your items where they need to be for Christmas.
New Zealand: Wednesday 21 December
Australia: Friday 2 December
Rest of the world: Wednesday 23 November
Cut-off dates are targets only and are provided by our shipping partners. We will endeavour to update these times as we receive updates.
New Zealand
Orders $100 or over: FREE
Orders under $100: $6 standard
Orders under $100: $10 rural
Delivery: Overnight
Courier: NZ Post
Australia
Orders $100 or over: FREE
Orders under $100: $12 flat rate
Delivery: 3-5 days
Courier: NZ Post
International
Orders $100 or over: FREE
Orders under $100: $16
Delivery: 1-3 days
Courier: NZ Post
All prices stated below are in New Zealand Dollar (NZD$).
Orders include track and trace and are dispatched from Christchurch, New Zealand.
Returns & Exchanges
We have a 30 days returns policy in place if you're not 100% happy with your order. We'll provide a full refund, exchange or credit note for all full price items that adhere to the below conditions.
Conditions for returns:
1. Items must be returned within 30 days of receiving your order; and
2. All original tags must remain attached; and
3. Item(s) must be unworn/unused, and returned in original condition.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment. Please get in touch if you have questions regarding sizing.