Delivery and Returns
CHRISTMAS DELIVERIES
Christmas is fast approaching, and ordering before the cut-off dates gives you the best chance to get your items where they need to be for Christmas.
New Zealand: 21 December
Australia: Friday 2 December
Rest of the world: Wednesday 23 November
Cut-off dates are targets only and are provided by our shipping partners. We will endeavour to update these times as we receive updates.
DELIVERY
All prices stated below are in New Zealand Dollar (NZD$). All orders include track and trace and are dispatched from Christchurch, New Zealand.
| REGION | DELIVERY TIME | ORDERS $100 OR OVER | ORDERS UNDER $100 |
| New Zealand Express Shipping (NZ Post) | 1-3 Days | FREE | $5 |
| Australia Shipping (NZ Post) | 3-5 Days | FREE | $12 |
| Worldwide Shipping (NZ Post) | 3-7 Days | FREE | $16 |
RETURNS
Although we hope you love all your items from OLLIE & JAMES, we have a returns policy in place if you are not 100% happy with your purchase.
OLLIE & JAMES will provide a refund, exchange or credit note for all full price items that meet to the below conditions.
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receiving your order
- All original tags must remain attached
- Item(s) must be unworn/unused, and returned in original condition
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at hello@ollieandjames.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. OLLIE & JAMES reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
HOW TO RETURN:
- Please email hello@ollieandjames.com to request a return or exchange
- We will email you within the next business day to confirm your return
- Items must be returned within 30 days of receiving your order
- Return your order to OLLIE & JAMES Returns, 185 Harewood Road, Christchurch 8053, New Zealand
- Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit.