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Delivery and Returns


DELIVERY

All prices stated below are in New Zealand Dollar (NZD$). All orders include track and trace and are dispatched from Christchurch, New Zealand.

Our distribution centre along with our delivery partners New Zealand Post and DHL are working hard to ensure you receive your items as quickly possible due extended COVID-19 restrictions and high parcel volumes customers may experience delays.


REGION DELIVERY TIME ORDERS $100 OR OVER ORDERS UNDER $100
New Zealand Standard Shipping 1-3 Days FREE $5
Australia Express Shipping (DHL) 1-3 Days FREE $12
Worldwide Express Shipping (DHL) 1-3 Days FREE $16



RETURNS

Although we hope you love all your items from Ollie & James, we have a returns policy in place if you are not 100% happy with your purchase.

Ollie & James will provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions. We offer FREE returns within New Zealand.

CONDITIONS FOR RETURNS:
  1. Items must be returned within 10 days of receiving your order
  2. All original tags must remain attached
  3. Item(s) must be unworn/unused, and returned in original condition

Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

We recommend choosing carefully to avoid disappointment, so please get in touch at hello@ollieandjames.com if you have any questions regarding sizing. Any items returned outside the 10 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. Ollie & James reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN WITHIN NEW ZEALAND:
  • Please email hello@ollieandjames.com to request a return or exchange
  • We will email you within the next business day to confirm your return and FREE shipping label
  • Items must be returned within 10 days of receiving your order
  • Simply attach the shipping label provided on the outside of your parcel
  • Drop your parcel off at your local Post Office or book a collection online with NZ Post here
  • Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit.
HOW TO RETURN REST OF WORLD:
  • Please email hello@ollieandjames.com to request a return or exchange
  • We will email you within the next business day to confirm your return and return shipping address
  • Items must be returned within 21 days of receiving your order
  • Simply send back to our New Zealand warehouse
  • Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit.

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