This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

40% OFF EVERYTHING – WAREHOUSE MOVING SALE

Congratulations! Your order qualifies for free shipping YOU'RE $150.00 AWAY FROM FREE SHIPPING

AFTERPAY & LAYBUY AVAILABLE

Delivery and Returns

Holiday Delivery Dates

It's a busy time of year and we want to make sure you get your parcels in time for Christmas and the holidays. These dates are a guideline provided by New Zealand Post, please note that OLLIE & JAMES cannot guarantee delivery times.

But the sooner you get your order in the more likely you'll get it in time!

REGION TARGET CUT OFF
New Zealand (Overnight) Wednesday 20 December
New Zealand Rural Monday 18 December
Australia Express Monday 11 December
Australia Standard Wednesday 29 November
Rest of World Friday 24 November 

 

Orders that include Personalised ID tags (with engraving)

Please allow for an additional 3-5 working days to complete engraving on Personalised ID Tags. See our cut off dates to place your ID Tags with engraving to receive before the holidays.

REGION TARGET CUT OFF
New Zealand (Overnight) Monday 11 December
New Zealand Rural Monday 11 December
Australia Express Monday 4 December
Australia Standard Monday 27 November
Rest of World Friday 20 November 

 

Delivery

All prices stated below are in New Zealand Dollar ($NZD). All orders include track and trace and are dispatched from Auckland, New Zealand.

REGION DELIVERY TIME ORDERS $100 OR OVER ORDERS UNDER $100
New Zealand Express 1-3 Days FREE $6
New Zealand Rural 3-5 Days FREE $10
Australia Standard 3-5 Days FREE $12
Australia Express 1-3 Days $20 $20
Worldwide Standard 3-10 Days FREE $16


Returns

Although we hope you love all your items from OLLIE & JAMES, we have a returns policy in place if you are not 100% happy with your purchase.

OLLIE & JAMES will provide a refund, exchange or credit note for all full price items that meet to the below conditions.

CONDITIONS FOR RETURNS:
  1. Items must be returned within 30 days of receiving your order
  2. Tags must be attached and items in original packaging
  3. Items must be unworn/unused and returned in original condition.

Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

We recommend choosing carefully to avoid disappointment, so please get in touch at hello@ollieandjames.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. OLLIE & JAMES reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN:
  • Start your online self-service returns here; or
  • Email hello@ollieandjames.com to request a return or exchange
  • We will email you return confirmation and address within 1-3 business days
  • Once your return is received by our warehouse, your refund, exchange or store credit will be processed.

    Use coupon code HELLO10 for 10% off your first order.

    Cart

    Congratulations! Your order qualifies for free shipping Spend $150.00 for free shipping
    No more products available for purchase