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Terms of Use

 

Delivery Timeframes

Our delivery timeframes are to be used as a guide only and commence from the date of dispatch. Ollie & James will do its utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.

Damaged or Missing Goods 

We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address.
 Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.

Correct Information

Please check that you give us the correct delivery address at time of ordering. If you realise you have provided an incorrect delivery address please email (hello@ollieandjames.com) as soon as possible and we will try our best to redirect the parcel.

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