Our delivery timeframes are to be used as a guide only and commence from the date of dispatch. Ollie & James will do its utmost to meet the indicated delivery times but is not held responsible for any delay caused by the postal service or customs clearance. If delivery is attempted and nobody is available to accept the parcel, in most cases it should be held at your local postal facility for a period of time. If you are not contactable and your parcel is unable to be delivered, it will be returned to us and we’ll then contact you to arrange alternate delivery.
Damaged or Missing Goods
We take great care to ensure that products are packed securely so they arrive at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address. Please note that if an item has been lost/stolen in transit, a replacement of the product will be organised at our discretion.
Please check that you give us the correct delivery address at time of ordering. If you realise you have provided an incorrect delivery address please email (email@example.com) as soon as possible and we will try our best to redirect the parcel.
Ollie & James offers the following forms of payment for purchases made on our online store:
- Credit card by payment
- Apple Pay
- LayBuy: LayBuy is available for New Zealand and Australian customers. Please note that buy/sell international exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your statement may be slightly different to the converted invoiced amount.The name that will appear on your bank statement is Ollie & James Limited.
- AfterPay: AfterPay is available for New Zealand and Australian customers. Please note that buy/sell international exchange rates can be different depending on when your credit card provider processes the transaction, so the amount that appears on your statement may be slightly different to the converted invoiced amount.The name that will appear on your bank statement is Ollie & James Limited.
Ollie & James Limited may occasionally advertise items for sale as a preorder. Pre-order is defined as payment being made for goods in advance of their delivery, this is offered as a way to secure items which may have high interest or increased chance of selling out. Ollie & James endeavours to provide as close to accurate estimation of delivery date as possible however, this is generally at the liberty of third party suppliers so may be subject to change.
HELLO10 Sign Up Code
Ollie & James offers a sign up discount code when customers sign up to receive marketing emails. This code can be issued once against each customer's account. Ollie & James can use our discretion if fraudulent use of this code is suspected and can cancel out the use of the discount or order. This code is issued in good faith as a thank you for your custom, use of multiple email addresses to use this code will result in order cancellation.
Copyright of Website Content
All content in the form of photography and copywriting on the Ollie & James website are exclusive copyrighted property of Ollie & James LImited. Unsolicited use of this content without prior approval is prohibited.
Ollie & James does not offer returns or exchanges for products purchased at discounted prices unless the product is faulty. Any discount applied does not come off shipping prices.
In the unlikely event that an item is advertised for sale at the incorrect price, Ollie & James reserves the right to let our customers know that there has been a mistake if an item has been purchased at an incorrect price. Ollie & James does not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being misled or treated unfairly by retailers. It also protects retailers when genuine mishaps occur with pricing errors.
Personalised and Made to Order Products
Products which are personalised or made to individual customer specifications, or items which have been ordered in on request can not be cancelled or returned if the customer decides they no longer want the products.
Personalised items will be shipped within 4-6 business days of purchase.
Privacy & Security
Ollie & James takes customer privacy very seriously. We work with systems to ensure that all of your personal information is protected and only used for its intended purpose. Ollie & James does not share your information with third parties without your consent and will only send you through marketing emails if you have chosen to opt in. All of our payments are processed through our secure payment partnersDirect Payment Solutions (DPS).
For any further information regarding our terms and policies please get in touch at firstname.lastname@example.org