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Delivery and Returns

Delivery and Returns


DELIVERY

All prices stated below are in New Zealand Dollar ($NZD). All orders include track and trace and are dispatched from Auckland, New Zealand.

REGION DELIVERY TIME ORDERS $100 OR OVER ORDERS UNDER $100
New Zealand Express Shipping (NZ Post) 1-3 Days FREE $5
Australia Shipping (NZ Post) 3-5 Days FREE $12
Worldwide Shipping (NZ Post) 3-10 Days FREE $16


RETURNS

Although we hope you love all your items from OLLIE & JAMES, we have a returns policy in place if you are not 100% happy with your purchase.

OLLIE & JAMES will provide a refund, exchange or credit note for all full price items that meet to the below conditions.

CONDITIONS FOR RETURNS:
  1. Items must be returned within 30 days of receiving your order
  2. Tags must be attached and items in original packaging
  3. Items must be unworn/unused and returned in original condition.

Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.

We recommend choosing carefully to avoid disappointment, so please get in touch at hello@ollieandjames.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. OLLIE & JAMES reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.

HOW TO RETURN:
  • Start your online self-service returns here; or
  • Email hello@ollieandjames.com to request a return or exchange
  • We will email you return confirmation and address within 1-3 business days
  • Once your return is received by our warehouse, your refund, exchange or store credit will be processed.

    Use coupon code WELCOME10 for 10% off your first order.

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