Delivery and Returns
Holiday Delivery Dates
It's a busy time of year and we want to make sure you get your parcels in time for Christmas and the holidays. These dates are a guideline provided by New Zealand Post, please note that OLLIE & JAMES cannot guarantee delivery times.
But the sooner you get your order in the more likely you'll get it in time!
| REGION | TARGET CUT OFF |
| New Zealand (Overnight) | Wednesday 20 December |
| New Zealand Rural | Monday 18 December |
| Australia Express | Monday 11 December |
| Australia Standard | Wednesday 29 November |
| Rest of World | Friday 24 November |
Orders that include Personalised ID tags (with engraving)
Please allow for an additional 3-5 working days to complete engraving on Personalised ID Tags. See our cut off dates to place your ID Tags with engraving to receive before the holidays.
| REGION | TARGET CUT OFF |
| New Zealand (Overnight) | Monday 11 December |
| New Zealand Rural | Monday 11 December |
| Australia Express | Monday 4 December |
| Australia Standard | Monday 27 November |
| Rest of World | Friday 20 November |
Delivery
All prices stated below are in New Zealand Dollar ($NZD). All orders include track and trace and are dispatched from Auckland, New Zealand.
| REGION | DELIVERY TIME | ORDERS $100 OR OVER | ORDERS UNDER $100 |
| New Zealand Express | 1-3 Days | FREE | $6 |
| New Zealand Rural | 3-5 Days | FREE | $10 |
| Australia Standard | 3-5 Days | FREE | $12 |
| Australia Express | 1-3 Days | $20 | $20 |
| Worldwide Standard | 3-10 Days | FREE | $16 |
Returns
Although we hope you love all your items from OLLIE & JAMES, we have a returns policy in place if you are not 100% happy with your purchase.
OLLIE & JAMES will provide a refund, exchange or credit note for all full price items that meet to the below conditions.
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receiving your order
- Tags must be attached and items in original packaging
- Items must be unworn/unused and returned in original condition.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at hello@ollieandjames.com if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. OLLIE & JAMES reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
HOW TO RETURN:
- Start your online self-service returns here; or
- Email hello@ollieandjames.com to request a return or exchange
- We will email you return confirmation and address within 1-3 business days
- Once your return is received by our warehouse, your refund, exchange or store credit will be processed.