Delivery and Returns
All prices stated below are in New Zealand Dollar ($NZD). All orders include track and trace and are dispatched from Auckland, New Zealand.
|REGION||DELIVERY TIME||ORDERS $100 OR OVER||ORDERS UNDER $100|
|New Zealand Express Shipping (NZ Post)||1-3 Days||FREE||$5|
|Australia Shipping (NZ Post)||3-5 Days||FREE||$12|
|Worldwide Shipping (NZ Post)||3-10 Days||FREE||$16|
Although we hope you love all your items from OLLIE & JAMES, we have a returns policy in place if you are not 100% happy with your purchase.
OLLIE & JAMES will provide a refund, exchange or credit note for all full price items that meet to the below conditions.
CONDITIONS FOR RETURNS:
- Items must be returned within 30 days of receiving your order
- Tags must be attached and items in original packaging
- Items must be unworn/unused and returned in original condition.
Sale items are final and cannot be returned for a refund, exchange or store credit, other than in the event of them being faulty.
We recommend choosing carefully to avoid disappointment, so please get in touch at firstname.lastname@example.org if you have any questions regarding sizing. Any items returned outside the 30 day return period, or in a condition that indicates being worn or used in any way, will not be accepted for return. OLLIE & JAMES reserves the right to reject items that do not comply with the above conditions, and will return the item to sender.
HOW TO RETURN:
- Start your online self-service returns here; or
- Email email@example.com to request a return or exchange
- We will email you return confirmation and address within 1-3 business days
- Once your return is received by our warehouse, your refund, exchange or store credit will be processed.