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Exchanges and Refunds

 

Returns

We're sure you'll love our products as much as we do. But in case you don't, we make returns super easy. We accept all returns within 30 days of you receiving the item for refund or exchange. To arrange a return email hello@ollieandjames.com.

 

Exchanges

We do ask that you choose your product and size carefully using our size guide. However, if you find yourself needing to make an exchange then we'll make it easy.

We will exchange your item within 30 days of you receiving it. If there is a difference is price between the item purchased the one you want to exchange for, we will credit or debit the card or PayPal account used on the initial purchase to cover the difference. 

The cost to deliver the new/replacement item to you is the same as per our regular delivery rate and is dependant on your delivery location (Free for New Zealand). View our delivery rates.

To arrange an exchange, email hello@ollieandjames.com.

 

Refunds

We'll refund the purchase price of your item to your Credit Card or PayPal account within 3-5 business days of the item being received.

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